Richard T. Watson, Leyland F. Pitt, Chris J. Cunningham, Deon Nel. User satisfaction and service quality of the IS department : Closing the gaps. In Edgar A. Whitley, editor, Proceedings of the First European Conference on Information Systems, ECIS 1993, Henley-on-Thames, United Kingdom March 29-30, 1993. pages 341-351, Operational Research Society, 1993.
@inproceedings{WatsonPCN93,
title = {User satisfaction and service quality of the IS department : Closing the gaps},
author = {Richard T. Watson and Leyland F. Pitt and Chris J. Cunningham and Deon Nel},
year = {1993},
researchr = {https://researchr.org/publication/WatsonPCN93},
cites = {0},
citedby = {0},
pages = {341-351},
booktitle = {Proceedings of the First European Conference on Information Systems, ECIS 1993, Henley-on-Thames, United Kingdom March 29-30, 1993},
editor = {Edgar A. Whitley},
publisher = {Operational Research Society},
}