Mark Watts. Being Sam Malone: customer service on a campus where Everybody Knows Your Name . In Lynnell Lacy, William S. Thieke, Gail Farally-Semerad, editors, Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services 2003, San Antonio, TX, USA, September 21-24, 2003. pages 12-14, ACM, 2003. [doi]
Abstract is missing.