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Customer Preferences for Service Process Automation and Implications for Optimal Service Design - A Case Study from the Unified Communications Market in Germany

Holger Weinreich, Cornelia Schön. Customer Preferences for Service Process Automation and Implications for Optimal Service Design - A Case Study from the Unified Communications Market in Germany. In 11. Internationale Tagung Wirtschaftsinformatik, Leipzig, Germany, February 27 -- March 1, 2013. pages 18, 2013. [doi]

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