Charles Weir, James Noble, Angela Martin, Robert Biddle. My Friend the Customer. In Klaus Marquardt, Dietmar Schütz, editors, Proceedings of the 9th European Conference on Pattern Languages of Programms (EuroPLoP '2004), Irsee, Germany, July 7-11, 2004. pages 199-214, UVK - Universitaetsverlag Konstanz, 2004. [doi]
Abstract is missing.