Ruofeng Wen, Wenjun Zeng, Yi Liu. A Nonparametric Contextual Bandit with Arm-level Eligibility Control for Customer Service Routing. In Vito Walter Anelli, Pierpaolo Basile, Gerard de Melo, Francesco Maria Donini, Antonio Ferrara, Cataldo Musto, Fedelucio Narducci, Azzurra Ragone, Markus Zanker, editors, Proceedings of the Fourth Knowledge-aware and Conversational Recommender Systems Workshop co-located with 16th ACM Conference on Recommender Systems (RecSys 2022), Seattle, WA, USA, September 22nd, 2022. Volume 3294 of CEUR Workshop Proceedings, pages 36-44, CEUR-WS.org, 2022. [doi]
Abstract is missing.