Kevin F. White, Wayne G. Lutters, Anita Komlodi. Towards virtualizing the helpdesk: assessing the relevance of knowledge across distance. In AEleen Frisch, Eser Kandogan, Wayne G. Lutters, James D. Thornton, Mustapha Mouloua, editors, Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology, CHIMIT 2008, San Diego, California, USA, November 14-15, 2008. pages 3, ACM, 2008. [doi]
@inproceedings{WhiteLK08,
title = {Towards virtualizing the helpdesk: assessing the relevance of knowledge across distance},
author = {Kevin F. White and Wayne G. Lutters and Anita Komlodi},
year = {2008},
doi = {10.1145/1477973.1477977},
url = {http://doi.acm.org/10.1145/1477973.1477977},
researchr = {https://researchr.org/publication/WhiteLK08},
cites = {0},
citedby = {0},
pages = {3},
booktitle = {Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology, CHIMIT 2008, San Diego, California, USA, November 14-15, 2008},
editor = {AEleen Frisch and Eser Kandogan and Wayne G. Lutters and James D. Thornton and Mustapha Mouloua},
publisher = {ACM},
isbn = {978-1-60558-355-6},
}