Kevin F. White, Wayne G. Lutters, Anita Komlodi. Towards virtualizing the helpdesk: assessing the relevance of knowledge across distance. In AEleen Frisch, Eser Kandogan, Wayne G. Lutters, James D. Thornton, Mustapha Mouloua, editors, Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology, CHIMIT 2008, San Diego, California, USA, November 14-15, 2008. pages 3, ACM, 2008. [doi]
Abstract is missing.