Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Ward Whitt. Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments. Management Science, 50(10):1449-1461, 2004. [doi]