Ward Whitt. Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments. Management Science, 50(10):1449-1461, 2004. [doi]
@article{Whitt04-0,
title = {Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments},
author = {Ward Whitt},
year = {2004},
doi = {10.1287/mnsc.1040.0279},
url = {http://dx.doi.org/10.1287/mnsc.1040.0279},
researchr = {https://researchr.org/publication/Whitt04-0},
cites = {0},
citedby = {0},
journal = {Management Science},
volume = {50},
number = {10},
pages = {1449-1461},
}