An Examination of Information Systems Service Quality Measurement: The Contribution of the SERVQUAL Instrument from the Marketing Literature - researchr publication

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Dwayne Whitten. An Examination of Information Systems Service Quality Measurement: The Contribution of the SERVQUAL Instrument from the Marketing Literature. In 9th Americas Conference on Information Systems, AMCIS 2003, Tampa, FL, USA, August 4-6, 2003. pages 369, Association for Information Systems, 2003. [doi]

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