Leelani Kumari Wickramasinghe, Christian Guttmann, Michael P. Georgeff, Ian E. Thomas, Heinz W. Schmidt. An Adherence Support Framework for Service Delivery in Customer Life Cycle Management. In Marina De Vos, Nicoletta Fornara, Jeremy V. Pitt, George A. Vouros, editors, Coordination, Organizations, Institutions, and Norms in Agent Systems VI - COIN 2010 International Workshops, COIN@AAMAS 2010, Toronto, Canada, May 2010, COIN@MALLOW 2010, Lyon, France, August 2010, Revised Selected Papers. Volume 6541 of Lecture Notes in Computer Science, pages 210-229, Springer, 2010. [doi]
@inproceedings{WickramasingheGGTS10,
title = {An Adherence Support Framework for Service Delivery in Customer Life Cycle Management},
author = {Leelani Kumari Wickramasinghe and Christian Guttmann and Michael P. Georgeff and Ian E. Thomas and Heinz W. Schmidt},
year = {2010},
doi = {10.1007/978-3-642-21268-0_12},
url = {http://dx.doi.org/10.1007/978-3-642-21268-0_12},
researchr = {https://researchr.org/publication/WickramasingheGGTS10},
cites = {0},
citedby = {0},
pages = {210-229},
booktitle = {Coordination, Organizations, Institutions, and Norms in Agent Systems VI - COIN 2010 International Workshops, COIN@AAMAS 2010, Toronto, Canada, May 2010, COIN@MALLOW 2010, Lyon, France, August 2010, Revised Selected Papers},
editor = {Marina De Vos and Nicoletta Fornara and Jeremy V. Pitt and George A. Vouros},
volume = {6541},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-642-21267-3},
}