Abel Kristanto Widodo, Oktivia Selvina, Widhiyaningrum, Olivia Ester R. Siregar. In Corporating the E-S-QUAL Scale and Importance-Performance Analysis for Assessing Electronic Service Quality. In Proceedings of the 2019 2nd International Conference on Information Management and Management Sciences, IMMS 2019, Chengdu, China, August 23-25, 2019. pages 193-197, ACM, 2019. [doi]
Abstract is missing.