Anna Wiedemann, Andy Weeger, Heiko Gewald. Organizational Structure vs. Capabilities: Examining Critical Success Factors for Managing IT Service Delivery. In Tung X. Bui, Ralph H. Sprague Jr., editors, 48th Hawaii International Conference on System Sciences, HICSS 2015, Kauai, Hawaii, USA, January 5-8, 2015. pages 4564-4574, IEEE, 2015. [doi]
Abstract is missing.