Toward a Hybrid Intelligence System in Customer Service: Collaborative Learning of Human and AI

Christina Wiethof, Eva A. C. Bittner. Toward a Hybrid Intelligence System in Customer Service: Collaborative Learning of Human and AI. In Roman Beck, Dana Petcu, Marin Fotache, Sabine Matook, Remko Helms, Martin Wiener 0001, Lazar Rusu, Tuure Tuunanen, editors, 30th European Conference on Information Systems - New Horizons in Digitally United Societies, ECIS 2022, Timisoara, Romania, June 18-24, 2022. 2022. [doi]

Abstract

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