Rolf T. Wigand, Samar Swaid. Measuring Web-based Service Quality: The Online Customer Point of View. In John A. Hoxmeier, Stephen Hayne, editors, Reaching New Heights. 13th Americas Conference on Information Systems, AMCIS 2007, Keystone, Colorado, USA, August 9-12, 2007. pages 470, Association for Information Systems, 2007. [doi]
Abstract is missing.