Peter J. Wild, Peter Johnson, Hilary Johnson. An hour in the life: towards requirements for modelling multiple task work. In Gilbert Cockton, Panu Korhonen, editors, Extended abstracts of the 2003 Conference on Human Factors in Computing Systems, CHI 2003, Ft. Lauderdale, Florida, USA, April 5-10, 2003. pages 1016-1017, ACM, 2003. [doi]
Abstract is missing.