Stefan Wilhelm, Stefan Gueldenberg, Wolfgang H. Güttel. Do you know your valuable customers?. J. Knowledge Management, 17(5):661-676, 2013. [doi]
@article{WilhelmGG13,
title = {Do you know your valuable customers?},
author = {Stefan Wilhelm and Stefan Gueldenberg and Wolfgang H. Güttel},
year = {2013},
doi = {10.1108/JKM-12-2012-0385},
url = {http://dx.doi.org/10.1108/JKM-12-2012-0385},
researchr = {https://researchr.org/publication/WilhelmGG13},
cites = {0},
citedby = {0},
journal = {J. Knowledge Management},
volume = {17},
number = {5},
pages = {661-676},
}