Marilena Wilhelm, Tabea Otten, Eva Schwaetzer, Kinga Schumacher. Keep on Smiling: An Investigation of the Influence of the Use of Emoticons by Chatbots on User Satisfaction. In Martin Halvey, Mary Ellen Foster, Jeff Dalton 0001, Cosmin Munteanu, Johanne Trippas, editors, CUI 2022: 4th Conference on Conversational User Interfaces, Glasgow, United Kingdom, July 26 - 28, 2022. ACM, 2022. [doi]
Abstract is missing.