Don Williams, Gavin Kelly, Lisa Anderson. MSN 9: new user-centered desirability methods produce compelling visual design. In Elizabeth Dykstra-Erickson, Manfred Tscheligi, editors, Extended abstracts of the 2004 Conference on Human Factors in Computing Systems, CHI 2004, Vienna, Austria, April 24 - 29, 2004. pages 959-974, ACM, 2004. [doi]
Abstract is missing.