Matt Wimble, Brian T. Pentland, Derek Hillison, John Tripp. Want Pudding? An Analytic Model of the Benefits and Constraints of Process Standardization in Services. In Rajiv Sabherwal, Mary Sumner, editors, Proceedings of the International Conference on Information Systems, ICIS 2010, Saint Louis, Missouri, USA, December 12-15, 2010. pages 170, Association for Information Systems, 2010. [doi]
Abstract is missing.