Certified But Imperfect: Investigating The Role of AI Certifications And System Performance on Trust in And Reliance on AI Systems

Magdalena Wischnewski, Alisa Scharmann, Annika Ridder, Nicole C. Krämer. Certified But Imperfect: Investigating The Role of AI Certifications And System Performance on Trust in And Reliance on AI Systems. In Nuria Oliver, David A. Shamma, Heloisa Candello, Pablo César, Pedro Lopes 0001, Alessandro Bozzon, Thomas Kosch, Vera Q. Liao, Xiaojuan Ma, Valentino Artizzu, Fiona Draxler, Gustavo López 0001, Anke V. Reinschluessel, Xin Tong 0004, Phoebe O. Toups Dugas, editors, Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems, CHI 2026, Barcelona, Spain, April 13-17, 2026. ACM, 2026. [doi]

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