Nicolas Wittkuhn, Tobias Lehmkuhl, Torben Küpper, Reinhard Jung. Social CRM Performance Dimensions: A Resource-based View and Dynamic Capabilities Perspective. In 28th Bled eConference: s#eWellBeing, Bled, Slovenia, June 7-10, 2015. pages 4, 2015. [doi]
@inproceedings{WittkuhnLKJ15,
title = {Social CRM Performance Dimensions: A Resource-based View and Dynamic Capabilities Perspective},
author = {Nicolas Wittkuhn and Tobias Lehmkuhl and Torben Küpper and Reinhard Jung},
year = {2015},
url = {http://aisel.aisnet.org/bled2015/4},
researchr = {https://researchr.org/publication/WittkuhnLKJ15},
cites = {0},
citedby = {0},
pages = {4},
booktitle = {28th Bled eConference: s#eWellBeing, Bled, Slovenia, June 7-10, 2015},
}