Clemens Wolff, Steven Kimbrough, Niklas Kühl. Analyzing the Impact of Strategic Behavior in System-Oriented Service Delivery. In Helmut Krcmar, Jane Fedorowicz, Wai Fong Boh, Jan Marco Leimeister, Sunil Wattal, editors, Proceedings of the 40th International Conference on Information Systems, ICIS 2019, Munich, Germany, December 15-18, 2019. Association for Information Systems, 2019. [doi]
Abstract is missing.