Bernard Wong, D. Ross Jeffery. Cognitive Structures of Software Evaluation: A Means-End Chain Analysis of Quality. In Frank Bomarius, Seija Komi-Sirviö, editors, Product Focused Software Process Improvement, Third International Conference, PROFES 2001, Kaiserslautern, Germany, September 10-13, 2001, Proceedings. Volume 2188 of Lecture Notes in Computer Science, pages 6-26, Springer, 2001. [doi]
Abstract is missing.