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A Web-Based Customer Support Knowledge Base System

S. Wood, Robert J. Howlett. A Web-Based Customer Support Knowledge Base System. In Ignac Lovrek, Robert J. Howlett, Lakhmi C. Jain, editors, Knowledge-Based Intelligent Information and Engineering Systems, 12th International Conference, KES 2008, Zagreb, Croatia, September 3-5, 2008, Proceedings, Part I. Volume 5177 of Lecture Notes in Computer Science, pages 349-361, Springer, 2008. [doi]

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