Peter C. Wright, John C. McCarthy. Empathy and experience in HCI. In Mary Czerwinski, Arnold M. Lund, Desney S. Tan, editors, Proceedings of the 2008 Conference on Human Factors in Computing Systems, CHI 2008, 2008, Florence, Italy, April 5-10, 2008. pages 637-646, ACM, 2008. [doi]
Abstract is missing.