Raymond Wu. Micro process design and virtualization in the service industry. In Rogério Patrício Chagas do Nascimento, Amine Berqia, Patricio Serendero, Eduardo Carrillo, editors, Proceedings of the 2007 Euro American conference on Telematics and Information Systems, EATIS 2007, Faro, Portugal, May 14-17, 2007. pages 5, 2007. [doi]
Abstract is missing.