Online service qualities in the multistage process and patients' compliments: A transaction cycle perspective

Hong Wu, Zhaohua Deng, Bin Wang, Tailai Wu. Online service qualities in the multistage process and patients' compliments: A transaction cycle perspective. Information & Management, 57(5):103230, 2020. [doi]

Authors

Hong Wu

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Zhaohua Deng

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Bin Wang

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Tailai Wu

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