Hong Wu, Zhaohua Deng, Bin Wang, Tailai Wu. Online service qualities in the multistage process and patients' compliments: A transaction cycle perspective. Information & Management, 57(5):103230, 2020. [doi]
@article{WuDWW20,
title = {Online service qualities in the multistage process and patients' compliments: A transaction cycle perspective},
author = {Hong Wu and Zhaohua Deng and Bin Wang and Tailai Wu},
year = {2020},
doi = {10.1016/j.im.2019.103230},
url = {https://doi.org/10.1016/j.im.2019.103230},
researchr = {https://researchr.org/publication/WuDWW20},
cites = {0},
citedby = {0},
journal = {Information & Management},
volume = {57},
number = {5},
pages = {103230},
}