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Formal vs. informal end user training

Lianfu Wu, Bruce Rocheleau. Formal vs. informal end user training. In Mehdi Khosrowpour, editor, Challenges of Information Technology Management in the 21st Century, 2000 Information Resources Management Association International Conference, Anchorage, Alaska, USA, May 21-24, 2000. pages 965-966, IDEA Group Publishing, 2000.

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