Bin Wu, Qi Ye, Shengqi Yang, Bai Wang. Group CRM: a new telecom CRM framework from social network perspective. In Jun Wang, Shi Zhou, Dell Zhang, editors, Proceeding of the ACM First International Workshop on Complex Networks Meet Information & Knowledge Management, CIKM-CNIKM 2009, Hong Kong, China, November 6, 2009. pages 3-10, ACM, 2009. [doi]
@inproceedings{WuYYW09,
title = {Group CRM: a new telecom CRM framework from social network perspective},
author = {Bin Wu and Qi Ye and Shengqi Yang and Bai Wang},
year = {2009},
doi = {10.1145/1651274.1651277},
url = {http://doi.acm.org/10.1145/1651274.1651277},
tags = {social},
researchr = {https://researchr.org/publication/WuYYW09},
cites = {0},
citedby = {0},
pages = {3-10},
booktitle = {Proceeding of the ACM First International Workshop on Complex Networks Meet Information & Knowledge Management, CIKM-CNIKM 2009, Hong Kong, China, November 6, 2009},
editor = {Jun Wang and Shi Zhou and Dell Zhang},
publisher = {ACM},
isbn = {978-1-60558-807-0},
}