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A Nice and Friendly Chat with a Bot: User Perceptions of AI-Based Service Agents

Nancy Viola Wuenderlich, Stefanie Paluch. A Nice and Friendly Chat with a Bot: User Perceptions of AI-Based Service Agents. In Yong Jin Kim, Ritu Agarwal, Jae Kyu Lee, editors, Proceedings of the International Conference on Information Systems - Transforming Society with Digital Innovation, ICIS 2017, Seoul, South Korea, December 10-13, 2017. Association for Information Systems, 2017. [doi]

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Nancy Viola Wuenderlich

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Stefanie Paluch

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