Nancy Viola Wuenderlich, Stefanie Paluch. A Nice and Friendly Chat with a Bot: User Perceptions of AI-Based Service Agents. In Yong Jin Kim, Ritu Agarwal, Jae Kyu Lee, editors, Proceedings of the International Conference on Information Systems - Transforming Society with Digital Innovation, ICIS 2017, Seoul, South Korea, December 10-13, 2017. Association for Information Systems, 2017. [doi]
@inproceedings{WuenderlichP17,
title = {A Nice and Friendly Chat with a Bot: User Perceptions of AI-Based Service Agents},
author = {Nancy Viola Wuenderlich and Stefanie Paluch},
year = {2017},
url = {http://aisel.aisnet.org/icis2017/ServiceScience/Presentations/11},
researchr = {https://researchr.org/publication/WuenderlichP17},
cites = {0},
citedby = {0},
booktitle = {Proceedings of the International Conference on Information Systems - Transforming Society with Digital Innovation, ICIS 2017, Seoul, South Korea, December 10-13, 2017},
editor = {Yong Jin Kim and Ritu Agarwal and Jae Kyu Lee},
publisher = {Association for Information Systems},
}