Measuring IT Service Management Capability: Scale Development and Empirical Validation - researchr publication authors

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Jochen Wulf, Till J. Winkler, Walter Brenner. Measuring IT Service Management Capability: Scale Development and Empirical Validation. In Oliver Thomas, Frank Teuteberg, editors, Smart Enterprise Engineering: 12. Internationale Tagung Wirtschaftsinformatik, WI 2015, Osnabrück, Germany, March 4-6, 2015. pages 630-644, 2015. [doi]

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