Jochen Wulf, Till J. Winkler, Walter Brenner. Measuring IT Service Management Capability: Scale Development and Empirical Validation. In Oliver Thomas, Frank Teuteberg, editors, Smart Enterprise Engineering: 12. Internationale Tagung Wirtschaftsinformatik, WI 2015, Osnabrück, Germany, March 4-6, 2015. pages 630-644, 2015. [doi]
@inproceedings{WulfWB15,
title = {Measuring IT Service Management Capability: Scale Development and Empirical Validation},
author = {Jochen Wulf and Till J. Winkler and Walter Brenner},
year = {2015},
url = {http://aisel.aisnet.org/wi2015/43},
researchr = {https://researchr.org/publication/WulfWB15},
cites = {0},
citedby = {0},
pages = {630-644},
booktitle = {Smart Enterprise Engineering: 12. Internationale Tagung Wirtschaftsinformatik, WI 2015, Osnabrück, Germany, March 4-6, 2015},
editor = {Oliver Thomas and Frank Teuteberg},
}