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Automatic Complaints Classification in E-Commerce: A Case Study Using CRISP-DM

Matheus Konrad Xavier, Gislaine Camila Lapasini Leal, Guilherme Corredato Guerino, Thiago Adriano Coleti, Renato Balancieri. Automatic Complaints Classification in E-Commerce: A Case Study Using CRISP-DM. J. Interact. Syst., 16(1):256-266, 2025. [doi]

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