Customer Review Provision Policies with Heterogeneous Cluster Preferences

Shihong Xiao, Ying-Ju Chen, Christopher S. Tang. Customer Review Provision Policies with Heterogeneous Cluster Preferences. Management Science, 68(7):5025-5048, 2022. [doi]

Authors

Shihong Xiao

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Ying-Ju Chen

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Christopher S. Tang

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