Rong Xie, Hong Ling, Yi Sun, Chen Zhang. Towards theAmbidexterity of Service Processes: Implications for the Managing of IT Usage and Organization Learning. In 12th Wuhan International Conference on E-Business, WHICEB 2013, Wuhan, China, May 25-26, 2013. pages 6, Association for Information Systems, 2013. [doi]
Abstract is missing.