David Jingjun Xu, Izak Benbasat, Ronald T. Cenfetelli. The Effect of Perceived Service Quality, Perceived Sacrifice and Perceived Service Outcome on Online Customer Loyalty. In Jay F. Nunamaker Jr., Wendy L. Currie, editors, Proceedings of the International Conference on Information Systems, ICIS 2009, Phoenix, Arizona, USA, December 15-18, 2009. pages 175, Association for Information Systems, 2009. [doi]
Abstract is missing.