When is it wise to use artificial intelligence for platform operations considering consumer returns?

Xiaoping Xu, Zhaofu Hong, Yujing Chen, T. C. E. Cheng. When is it wise to use artificial intelligence for platform operations considering consumer returns?. European Journal of Operational Research, 308(3):1188-1205, August 2023. [doi]

@article{XuHCC23,
  title = {When is it wise to use artificial intelligence for platform operations considering consumer returns?},
  author = {Xiaoping Xu and Zhaofu Hong and Yujing Chen and T. C. E. Cheng},
  year = {2023},
  month = {August},
  doi = {10.1016/j.ejor.2022.11.036},
  url = {https://doi.org/10.1016/j.ejor.2022.11.036},
  researchr = {https://researchr.org/publication/XuHCC23},
  cites = {0},
  citedby = {0},
  journal = {European Journal of Operational Research},
  volume = {308},
  number = {3},
  pages = {1188-1205},
}