Anbang Xu, Zhe Liu, Yufan Guo, Vibha Sinha, Rama Akkiraju. A New Chatbot for Customer Service on Social Media. In Gloria Mark, Susan R. Fussell, Cliff Lampe, m. c. schraefel, Juan Pablo Hourcade, Caroline Appert, Daniel Wigdor, editors, Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, Denver, CO, USA, May 06-11, 2017. pages 3506-3510, ACM, 2017. [doi]
Abstract is missing.