Tianyin Xu, Han Min Naing, Le Lu, Yuanyuan Zhou. How Do System Administrators Resolve Access-Denied Issues in the Real World?. In Gloria Mark, Susan R. Fussell, Cliff Lampe, m. c. schraefel, Juan Pablo Hourcade, Caroline Appert, Daniel Wigdor, editors, Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, Denver, CO, USA, May 06-11, 2017. pages 348-361, ACM, 2017. [doi]
Abstract is missing.