The Research and Construction of Complaint Orders Classification Corpus in Mobile Customer Service

Junli Xu, Jiangjiang Zhao, Ning Zhao, Chao Xue, Linbo Fan, Zechuan Qi, Qiang Wei. The Research and Construction of Complaint Orders Classification Corpus in Mobile Customer Service. In Min Zhang 0005, Vincent Ng, Dongyan Zhao, Sujian Li, Hongying Zan, editors, Natural Language Processing and Chinese Computing - 7th CCF International Conference, NLPCC 2018, Hohhot, China, August 26-30, 2018, Proceedings, Part II. Volume 11109 of Lecture Notes in Computer Science, pages 351-361, Springer, 2018. [doi]

Abstract

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