Hongbin Yan, Xiang-Sheng Meng, Tieju Ma, Van-Nam Huynh. An uncertain target-oriented QFD approach to service design based on service standardization with an application to bank window service. IISE Trans., 51(11):1167-1189, 2019. [doi]
@article{YanMMH19,
title = {An uncertain target-oriented QFD approach to service design based on service standardization with an application to bank window service},
author = {Hongbin Yan and Xiang-Sheng Meng and Tieju Ma and Van-Nam Huynh},
year = {2019},
doi = {10.1080/24725854.2018.1542545},
url = {https://doi.org/10.1080/24725854.2018.1542545},
researchr = {https://researchr.org/publication/YanMMH19},
cites = {0},
citedby = {0},
journal = {IISE Trans.},
volume = {51},
number = {11},
pages = {1167-1189},
}