Aihua Yan, Stan Solomon, Dinesh Mirchandani, Mary Lacity, Jaana Porra. The Role of Service Agent, Service Quality, and User Satisfaction in Self-Service Technology. In Richard Baskerville, Michael Chau, editors, Proceedings of the International Conference on Information Systems, ICIS 2013, Milano, Italy, December 15-18, 2013. Association for Information Systems, 2013. [doi]
Abstract is missing.