ShuQing Yang, Yaobin Lu, Patrick Y. K. Chau, Sumeet Gupta. Role of channel integration on the service quality, satisfaction, and repurchase intention in a multi-channel (online-cum-mobile) retail environment. IJMC, 15(1):1-25, 2017. [doi]
@article{YangLCG17,
title = {Role of channel integration on the service quality, satisfaction, and repurchase intention in a multi-channel (online-cum-mobile) retail environment},
author = {ShuQing Yang and Yaobin Lu and Patrick Y. K. Chau and Sumeet Gupta},
year = {2017},
doi = {10.1504/IJMC.2017.10001203},
url = {http://dx.doi.org/10.1504/IJMC.2017.10001203},
researchr = {https://researchr.org/publication/YangLCG17},
cites = {0},
citedby = {0},
journal = {IJMC},
volume = {15},
number = {1},
pages = {1-25},
}