Ming Yang, Yijun Li, Melody Y. Kiang. Environmental Scanning for Customer Complaint Identification in Social Media. In Dennis F. Galletta, Ting-Peng Liang, editors, Proceedings of the International Conference on Information Systems, ICIS 2011, Shanghai, China, December 4-7, 2011. Association for Information Systems, 2011. [doi]
Abstract is missing.