Optimization of Online Dispute Resolution Process in Mobile Electronic Commerce - A Case of the ODR Platform's Process Optimization in China Zhejiang Province

Lifan Yang, Tianjiao Niu. Optimization of Online Dispute Resolution Process in Mobile Electronic Commerce - A Case of the ODR Platform's Process Optimization in China Zhejiang Province. In Gavriel Salvendy, June Wei, editors, Design, Operation and Evaluation of Mobile Communications - First International Conference, MOBILE 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19-24, 2020, Proceedings. Volume 12216 of Lecture Notes in Computer Science, pages 190-210, Springer, 2020. [doi]

Abstract

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