Wei Yang, Luchen Tan, Chunwei Lu, Anqi Cui, Han Li, Xi Chen, Kun Xiong, Muzi Wang, Ming Li, Jian Pei, Jimmy Lin. Detecting Customer Complaint Escalation with Recurrent Neural Networks and Manually-Engineered Features. In Anastassia Loukina, Michelle Morales, Rohit Kumar, editors, Proceedings of the 2019 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies, NAACL-HLT 2019, Minneapolis, MN, USA, June 2-7, 2019, Volume 2 (Industry Papers). pages 56-63, Association for Computational Linguistics, 2019. [doi]
Abstract is missing.