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Management as a Service for IT Service Management

Bo Yang, Hao Wang, Ying Chen. Management as a Service for IT Service Management. In Athman Bouguettaya, Ingolf Krüger, Tiziana Margaria, editors, Service-Oriented Computing - ICSOC 2008, 6th International Conference, Sydney, Australia, December 1-5, 2008. Proceedings. Volume 5364 of Lecture Notes in Computer Science, pages 664-677, 2008. [doi]

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